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FAQs

Here is a list of Frequently Asked Questions concerning dining on campus. If you don't find the answer to your question, please send us an email to diningservices@salem.edu and we'll get back to you as soon as possible.

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Meal Plans

Can I carry over my unused meals to the next week?

Resident Meal Plans: No. Your meals must be used in the week they’re assigned and cannot be carried over to the next week. The meal plan week begins with Sunday brunch and ends after Saturday dinner.
Off Campus Meal Plans: Yes. Block meals are good within the semester they are purchased. Meals must be used by the end of the semester or they will expire.

How do I select my meal plan?

Residents receive information on how to select their meal plan prior to the start of each semester. If you do not make a selection before the deadline, you will be assigned to the 19 Meal Plan. Resident students will be able to change their plans through the first two weeks of the fall semester.

Off campus students may select a meal plan by using the link.

Can I treat a friend to a meal?

You can use your Salem Bucks or Spirit Dollars to treat a friend.

What do I do if my Salem Bucks run low?

Simple! You can use a credit card to add Spirit Dollars to your account through our site. MasterCard & VISA accepted. $25 minimum deposit.

What is the difference between Salem Bucks and Spirit Dollars?

Salem Bucks are part of the meal plan. Spirit Dollars are added by the customer. Spirit Dollars carry over while you are a Salem student. Salem Bucks funds are non-refundable. Unused Salem Bucks balances expire at the end of the spring semester.

What if I have a question that's not answered here?

E-mail us anytime at Diningservices@salem.edu or call 336-917-5321.

Meal Plan Membership Terms

All funds and plans purchased for use in the Salem Dining facilities are for the personal use of the owner of the account or plan only and are non-refundable. The Salem Dining funds cannot be used as a gift card or gift certificate. Except as otherwise expressly stated in these terms, all Salem Dining funds and plans are non-refundable and will expire at the end of spring semester.

Why are Salem Bucks now taxed

The NC legislature has made a series of tax law changes. Among these was a change described below by the NC Department of Revenue:

Session Law 2013-316 signed into law August 23, 2013 by the Governor, repeals the exemption in G.S. 105-164.13(27) effective January 1, 2014. General Statute 105-164.13(27) provides an exemption for the sale at retail and the use, storage, or consumption in this State of "prepared food and food served to students in dining rooms regularly operated by State or private educational institutions or student organizations thereof." As a result of the repeal of the exemption, sales of prepared food and food served to students in dining rooms by institutions of higher education are subject to tax effective January 1, 2014.

Due to this change, Salem Bucks will now be taxed at the register.

Account

Where can I find more info on nutrition?

For more on Nutritional Information and Healthy for Life initiatives, visit our Eat Well section.

Why do I have to create an account in order to check out?

For you, and us, to be able to best track orders, and to be able to contact you in case of a question regarding your order we ask that you create a CampusDish account.

How do I create an account?

Click the "Login" button, and then on the login page click the "create a new account" link.

How do I find more about Nutritional Information?

Use our Comparison Box and Nutritional Calculator to get the most out of your eating decisions. Select products from the Menu section and use one of the options below to get accurate comparisons and information about your choices. 

For more on Nutritional Information and Healthy for Life initiatives, visit our Eat Well section.

Commerce

Select your Fulfillment Method

Please review your order method and the location you would like the product shipped to. 

How do I get a Promotional Code?

Unfortunately, we are not currently offering Promotional Codes. We may offer Promotional Codes in the future, so please check back periodically.

Where can I find more info on nutrition?

For more on Nutritional Information and Healthy for Life initiatives, visit our Eat Well section.

How do I use the Menu?

We have utilities designed to help your health. Use the Meal Calculator Box to quickly relate the nutritional information of two or more items. The Meal Calculator can populate the nutritional value of your meal. Use our quick nutritional icons to identify food with special preparation or contents at a glance.

What are AFO/FPO/DPO addresses?

APO and FPO addresses allow the postal service to efficiently deliver mail to active duty military members serving overseas. When the mail arrives at the APO or FPO, the staff will send the mail onto the proper division of the military to which the addressee belongs. The division then delivers the mail to the individual. 

How do I increase password security?

Your password should be at least 8 characters that include upper and lower case characters, numbers, and symbols. You should always use a unique password for each website you use; that way, if one account gets compromised, the rest are safe. Other ways to ensure the security of your password include:

    • If passwords must be written down on a piece of paper, store the paper in  a secure place and destroy it when it is no longer needed.

    • Never share passwords with anyone.

    • Change passwords immediately if they may have been compromised.

    • Be careful about where passwords are saved on computers. Some dialog boxes present an option to save or remember a password. Selecting this option poses a potential security threat.

How do I use variants?

Have your food your way! Choose from our variant options to customize your meal exactly how you want it. Please note any charges that might be associated with adding additional variants to your meal.

What is a CVV?

The Card Validation Code is a 3 digit number set that uniquely identifies your credit card.


Visa/Mastercard and Discover Users

Flip your card over and look at the signature box. You should see either the entire 16-digit credit card number or just the last four digits followed by a special 3-digit code. This 3-digit code is your Card Security Code.

American Express Credit Card Users
Look for the 4-digit code printed on the front of your card just above and to the right of your main credit card number. This 4-digit code is your Card Identification Number (CID). The CID is the four-digit code printed just above the Account Number.

Why should I select favorite locations?

Selecting a location will help us customize your experience on the CampusDish site.

Why am I required to select a role when creating my account?

A role will help us customize your experience on the CampusDish site.

Why are my products split into separate orders and why does this happen?

Two or more of the items in your cart are restricted by product type or payment method. In order to process the transaction, the items in your cart must be processed separately.